
Using benchmark data from current clients across a range of allied-healthcare clinics, we’ll audit your current performance and show whether you could expect far better new patient bookings.
I’m Conrad, Senior Account Manager at New Patient Flow. Over the last 6 years we’ve been exclusively helping allied healthcare clinics create systems that provide reliability and consistency for their businesses, resulting in an increased flow of new patients every month that you can set your watch to. This allows our clients to make more confident decisions, and spend their time helping more people.

“Our phones are just ringing a lot more consistently”

OsteopathyOne
Had worked with agencies that were ‘ok’, but weren’t delivering any rank results nor communicating details about bookings.
Had worked with agencies that were ‘ok’, but weren’t delivering any rank results nor communicating details about bookings.
Full tracking and report dashboard setup, intensive 2 month SEO campaign with new content, competitive analysis to test new ad angles.
Outcome: SEO completed in 2019 that still ranks 1st with only small changes needed. Massive reduction in cost per booking with a flexible system when more bookings are needed.

“We started working with Marc and found immediate results… It was the best thing that we’ve ever done”

Grand Slam Physio
Previous campaigns seemed to yield existing patients or just not understand their unique position as a sports physio.
No deep dive into the keywords coming through and what results they were bringing. Reporting was very surface level, only about impressions or clicks.
More detailed reporting and back and forth brainstorming to really understand what delivers new patients that repeat-book best.
Outcome: SEO completed in 2019 that still ranks 1st with only small changes needed. Massive reduction in cost per booking with a flexible system when more bookings are needed.

“I wanted to double my booking goals. That's been met, and exceeded. So I'm having to, you know, push people out now.”

Hornsby Kuringai Psychology
Previous non-health agencies not understanding the unique, complex services. No grounds gained trying to target national-level searches.
Content and site structure didn’t represent the offering clearly, Google and new patients can’t easily find nor understand the value.
A 2 month intensive SEO campaign that rewrote the site and separated local vs national offering goals.
Outcome: Huge rank wins in a high level service offering, instantly seeing more than double new patients coming through consistently.

“The team has made everything easy, and we’re already seeing great results."

OT Assessed
A previous agency pushed for higher and higher spends in Meta ads only. Leads were extremely expensive and didn’t seem to convert at all.
Meta was the last channel we’d recommend, there was better opportunity in SEO and Google Ads given audience behaviour.
We started with Google Ads to prove our audience concepts and get some bookings in the door to organically grow further opportunity.
Outcome: The speed and quality of new patients was far superior, after 2 months the campaign grew to other channels and the team is already full and hiring new staff to fill the demand.

“They know how a small practice works and they do it right. Highly recommend.”

Chiropractic Moves
Multiple agencies pushing for higher spends before proof of concept. A lot of pressure to push ads with big promotions and discounts, but quality of leads was very low.
The issue was never promotion or price points, but ad spend was wasted on existing patients and content was generic.
We put all ad targeting and keywords through a fine tooth combe to ensure only high value new patients would come through who are more likely to return long term.
Outcome: The speed and quality of new patients was far superior, after 2 months the campaign grew to other channels and the team is already full and hiring new staff to fill the demand.

“It was pretty cool to see [cost per booking] halve in what was it? A month, 2 months? …And it’s a predictable system.”

Balance in Motion
Small clinic trying to expand in a highly competitive central Sydney market, struggling with big advertising costs and little results.
Aiming for generic audiences, essentially using the same approaches as pre-existing competitors.
Clearly defining the conditions and patients that Nick excels at treating that also bring him the best return, then focussing on growing that niche.
Outcome: A drastic reduction in cost per booking with better value patients coming in more regularly.
A live screen-share to suggest where your website and ads could do better, and what extra bookings you could expect
A brief explanation of how we might be able to help and our up front confidence level, and to answer any questions
No hassles, if we can't illustrate a clear ROI you'll still get a recording of our suggestions to use as you please
